ABOUT UNIVISION NOW
● What is Univision NOW?
Univision NOW is a digital video subscription service offering a live stream of Univision and UniMás and includes live sporting events, specials, series, and streams from local stations in select markets. Subscribers can instantly watch programs from the past 3 days (72 hours) of the live stream using the program guide, and can watch hundreds of primetime and library shows on demand. Not all Univision and UniMás programming is available through the Univision NOW service.
● Where is Univision NOW available?
Univision NOW is available only within the United States with the exception of Puerto Rico.
● What is the difference between Univision NOW and the Univision or Univision Deportes apps?
Both Univision NOW, and the Univision and Univision Deportes apps offer viewers live streams / on demand content. All require at least one type of subscription.
Univision NOW is a subscription service that you purchase directly from Univision instead of a traditional Cable TV provider. The content is accessed over the internet and does not require a subscription with a cable TV provider but does require an internet connection.
The Univision and Univision Deportes apps are available, at no additional cost, to existing cable TV subscribers through traditional Cable TV providers.
● What is the best plan for me and how much does it cost?
Univision NOW offers two types of monthly subscription packages.
The “Total Access” plan gives you access to live streams of Univision and UniMás and to the entire library of on demand content which includes library and primetime shows and exclusive Univision NOW Originals. This plan is ideal for a customer without Cable TV at home who still wants to enjoy all the best content from Univision. The cost is $7.99 per month.
The “Collection” plan gives you access to over a hundred library shows including novelas, dramas, and comedies. This package is a great addition to a Cable TV package or for consumers who do not need access to the live streams. The cost is $2.99 per month.
● I have a Cable TV subscription. Can I get Univision NOW for Free?
If you receive Univision with your Cable TV package, you may be able to get Univision NOW for Free. Click 'Sign In' and choose 'TV Provider Sign In.' Locate your provider and follow the on-screen instructions. Once you’re logged in, you’ll have access to live network streams and primetime shows on demand. If you don't see your TV service provider listed, check back with us soon. We are actively working to add more providers in the near future.
BILLING & ACCOUNT INFO
● How do I subscribe to Univision NOW?
Via the Univision NOW app:
1) Download the app to your device via the App Store, Google Play, or Roku store
2) Open the app
3) Click “Watch Now”
4) Choose a plan
5) Click “Continue”
6) Create your account
7) Follow the on-screen instructions to purchase an Univision NOW subscription
Note: If you have a promotional code, you must visit www.UnivisionNOW.com to redeem.
Via the web (desktop or mobile):
1) Visit www.UnivisionNOW.com
2) Click on the “Watch Now” button
3) Choose a plan
4) Create your account
5) Enter your billing information
6) Download the Univision NOW app via the App Store, Google Play, or Roku store and sign in
Note: The email account and password you enter at registration will be your Univision NOW username and password
● What forms of payment are accepted?
Visa, Mastercard, Discover, American Express, and PayPal.
● How do I update my payment information?
If purchased via the App Store:
If purchased through the Google Play Store:
If purchased via the web (desktop or mobile), log onto your account, click on "My Account" and then scroll down to “Payment Information” and click on "Edit". Enter your new payment information and click "Update".
● How do I cancel my Univision NOW account?
If purchased via the App Store:
If purchased via the Google Play Store:
If purchased via the web (desktop or mobile):
1) Click on "My Account"
2) Scroll down to "Subscription"
3) Click on "Cancel Subscription"
You can cancel your Subscription to the Service at any time. Please note that you must cancel your Subscription before it renews for a subsequent term in order to avoid being charged for the next plan's Subscription Fees. We do not provide credit, refunds, or prorated billing for subscriptions that are cancelled mid-billing cycle. If you cancel your Subscription, the cancellation will become effective at the end of the then-current Subscription period.
● Can I get a refund if I don't use my subscription or cancel my subscription before the end of the billing cycle?
No, refunds are not provided for any subscription. We do not provide credit, refunds, or prorated billing for subscriptions that are cancelled mid-billing cycle. If you cancel your subscription mid-billing cycle, you will continue to have access to your subscription until the end of the billing cycle.
We reserve the right to offer refunds, discounts or other consideration in select circumstances at our sole discretion. Please note that each circumstance is unique and election to make such an offer in one instance does not create the obligation to do so in another.
● What are these authorization charges on my bank statement?
Authorizations are charges we make to your financial institution to verify that the payment information you submitted to us is correct. These authorizations are temporary holds and are never collected.
You may see these authorizations if you recently signed up, entered a free trial, edited your payment info or made changes to your subscription. You may also see an authorization if you were unable to sign up, this will happen when you enter your billing information but that information does not match the billing information your financial institution has on record.
Authorizations are for certain dollar amounts depending on how you submit your payment information to us. These authorization amounts temporarily affect your available account balances because your financial institution is ensuring that there are sufficient funds available. But these funds are never collected, and the temporary hold will automatically be removed from your account after a few days. The number of days can vary depending on the region or card issuer. Check with your financial institution for details on how long it takes for them to remove the temporary hold.
● How and when will I be billed for Univision NOW?
Your first charge occurs at the time you register. If you started your subscription as a free trial, we will charge you the following billing period on the date your free trial ends. As long as your subscription remains active, you will be charged on the same day of the month you signed up on, unless it is on a date that does not occur in a given month in which case you will billed on the prior day. For example, if you sign up for a monthly subscription plan on March 31st you will be charged on April 30th.
● Is my credit card information secure?
We use administrative, technical, and physical safeguards to protect your payment information and adhere to the payment card industry data security standards to protect your credit card data.
● How do I reset my password?
To reset your password, click on "My Account" and then click on "Change Password" in the “Profile” section. Enter your new password and then click "Update".
● How do I login if I forgot my username or password?
For assistance retrieving your username, please contact customer support by clicking the "chat" on the web.
To retrieve your password, click on the 'Forgot Password' link on the login page of the app or the www.UnivisionNOW.com website. A link will be emailed to you so you can reset your password.
PRODUCT & FEATURES
● How do I start watching live TV?
Ensure that you're connected to the internet.
Sign into your Univision NOW account via the Univision NOW app or the www.UnivisionNOW.com website. Then select the channel you want to stream to start viewing live TV.
If you're using the app via your phone or tablet, make sure that "location services" is enabled, turned "on", so you receive a stream from your local market.
● How often will I need to login into Univision NOW?
On mobile devices you will stay logged in until you log out.
On PCs you will stay logged if you checked the "Remember Me" option until you logout or clear your browser setting/cache.
● What devices can I use to stream Univision NOW?
Univision NOW is currently available on the following devices with more coming soon.
- Apple TV
- Android phones
- Android tablets
- Desktop web
● Can I stream on multiple devices at one time? If so, how many?
Yes, you can stream Univision NOW on multiple devices. We allow 3 concurrent streams at any given time.
● Can I access my local station?
At the moment, we offer live streams from our New York, Los Angeles, Houston, Dallas, Chicago, Miami, Atlanta, and San Francisco stations to users in those cities. Users in markets other than New York, Los Angeles, Houston, Dallas, Chicago, Miami, Atlanta, and San Francisco can still watch network programming live.
● Can I access my local station if I travel to another market/city?
The Univision NOW app is geo-based. Local station feeds are only available in their respective markets. For example, you cannot watch the Los Angeles station feed if you are in New York.
● When will my local station be available for streaming?
Currently, we only offer live streams from our New York, Los Angeles, Houston, Dallas, Chicago, Miami, Atlanta, and San Francisco stations.
● What is 3-day replay?
72-hour playback viewing allows you to instantly watch / pause / rewind any program from the past 3 days (72 hours) of the live stream using the program guide. Not all Univision and UniMás programming is available through the Univision NOW Service.
● What shows can I watch on demand viewing on Univision NOW?
Access to on demand content depends on your subscription plan.
If you’re subscribed to the “Total Access” plan you have access to the entire Univision NOW library of on demand content which include library and primetime shows as well as exclusive Univision NOW Originals.
If you’re subscribed to the “Collection” plan you have access to our on demand library of over a hundred library shows including novelas, dramas and comedies.
If you access Univision NOW via a participating cable TV provider, you have access to primetime shows on demand.
Not all Univision and UniMás programming is available through the Univision NOW Service.
● Why is some programming not available for live streaming, rewind or on demand on Univision NOW?
Due to licensing rights, certain shows that are offered on the Univision and UniMás broadcast networks are not available for Univision NOW live, via the rewind function or on demand streaming.
● Is closed captioning available?
Yes, closed captioning is available for live TV, 72-hour live playback viewing and on demand shows.
● Is Univision NOW available in HD?
● Where can I use this service?
You can use this service anywhere in the US with an internet connection with the exception of Puerto Rico.
● Do I need to be connected to the internet to watch?
Yes, an internet connection via WiFi or your cellular data plan is required to watch Univision NOW.
● Who do I reach out to if I have a question about my account or Univision NOW?
Customer support is available via chat and email (firstname.lastname@example.org). We are happy to help answer your questions.
● How can I submit general feedback about Univision NOW?
We welcome your feedback about your Univision NOW experience. Please submit your feedback via chat or email (email@example.com).
● Can I gift a subscription?
We currently do not offer gift subscriptions, however, we are working to make this option available in the future.
© 2018. Univision Communications Inc. All rights reserved. The names and logos of Univision NOW as well as the titles and logos of programs are the marks of Univision, its affiliated companies and/or its licensors.