© 2016. Univision Communications Inc. All rights reserved. The names and logos of Univision NOW as well as the titles and logos of programs are the marks of Univision, its affiliated companies and/or its licensors.

ABOUT

● What is Univision NOW?

Univision NOW is a digital video service that offers a live stream of the Univision and UniMás networks, including live sporting events and specials, with streams from stations in select markets. Subscribers of the service can also replay up to the previous 72 hours of the live stream and have access to primetime on demand shows. Not all Univision and UniMás programming is available through the Univision NOW Service.

● What is the difference between Univision NOW and the Univision or Univision Deportes apps?

Both Univision NOW, and the Univision and Univision Deportes apps offer viewers live streams. All require at least one type of subscription.

Univision NOW is a subscription service that you purchase directly from Univision instead of a traditional pay TV provider. The content is accessed over the Internet and does not require a subscription with a cable TV provider but does require an Internet connection.

The Univision and Univision Deportes apps are available, at no additional cost, to existing cable TV subscribers through traditional pay TV providers.

The following apps make similar content available, at no additional cost, to existing cable TV subscribers through traditional pay TV providers: Univision app, Univision Deportes app, Univision Noticias app.

● Where is Univision NOW available?

Univision NOW is available only within the United States with the exception of Puerto Rico.

BILLING & ACCOUNT INFO

● How do I subscribe to Univision NOW?

Via the Univision NOW app:
1) Download the app to your device via the App Store or Google Play store
2) Open the app
3) Click "Sign In"
4) Click "Subscribe"
5) Choose a plan
6) Create your account
7) Follow the on-screen instructions to purchase an Univision NOW subscription

Note: If you have a promotional code, you must visit www.UnivisionNOW.com to redeem.

Via the web (desktop or mobile):
1) Visit www.UnivisionNOW.com
2) Click on the "Start Your Free Trial" button
3) Choose a plan
4) Create your account
5) Enter your billing information
6) Download the Univision NOW app via the App Store or GooglePlay store and sign in

Note: The email account and password you enter at registration will be your Univision NOW username and password

● What is the cost of a subscription?

Univision NOW subscription packages are available monthly at a cost of $5.99 or yearly at a cost of $59.99.

● What forms of payment are accepted?

Visa, Mastercard, Discover, American Express, and PayPal.

● How does the 7-day free trial work?

Free trials are only available for monthly subscriptions.

A 7-day trial gives you complete access to the Univision NOW service. You will be able to watch live TV from Univision and UniMás including streams from select markets with 72-hours of live playback viewing, as well as primetime on demand shows. Not all Univision and UniMás programming is available through the Univision NOW Service.

Once your trial ends, your account will automatically become a paid subscription to the Univision NOW service. The payment information you provided during the registration process for Univision NOW will automatically be charged according to the subscription plan you selected during the registration process. To cancel your subscription and avoid being charged, you must cancel before the trial period ends. Univision does not offer any refunds for the Univision NOW service.

See our Terms of Use for more details.

● How do I update my payment information?

If purchased via the App Store:

https://support.apple.com/en-us/HT201266

If purchased through the Google Play Store:

https://support.google.com/googleplay/answer/2476088

If purchased via the web (desktop or mobile), log onto your account, click on "My Account" and then click on "Billing and Payment". Enter your new payment information and click "Update".

● How do I cancel my Univision NOW account?

If purchased via the App Store:

https://support.apple.com/en-us/HT202039

If purchased via the Google Play Store:

https://support.google.com/googleplay/answer/2476088?hl=en

If purchased via the web (desktop or mobile):
1) Click on "My Account"
2) Click on "Subscription"
3) Click on "Cancel Subscription"

You can cancel your Subscription to the Service at any time. Please note that you must cancel your Subscription before it renews for a subsequent term (e.g., monthly or annually depending on your elected subscription plan) in order to avoid being charged for the next plan's Subscription Fees. We do not provide credit, refunds, or prorated billing for subscriptions that are cancelled mid-billing cycle. If you cancel your Subscription, the cancellation will become effective at the end of the then-current Subscription period.

● Can I get a refund if I don't use my subscription or cancel my subscription before the end of the billing cycle?

No, refunds are not provided for any subscription. We do not provide credit, refunds, or prorated billing for subscriptions that are cancelled mid-billing cycle. If you cancel your subscription mid-billing cycle, you will continue to have access to your subscription until the end of the billing cycle.

We reserve the right to offer refunds, discounts or other consideration in select circumstances at our sole discretion. Please note that each circumstance is unique and election to make such an offer in one instance does not create the obligation to do so in another.

● What are these authorization charges on my bank statement?

Authorizations are charges we make to your financial institution to verify that the payment information you submitted to us is correct. These authorizations are temporary holds and are never collected.

You may see these authorizations if you recently signed up, entered a free trial, edited your payment info or made changes to your subscription. You may also see an authorization if you were unable to sign up, this will happen when you enter your billing information but that information does not match the billing information your financial institution has on record.

Authorizations are for certain dollar amounts depending on how you submit your payment information to us. These authorization amounts temporarily affect your available account balances because your financial institution is ensuring that there are sufficient funds available. But these funds are never collected, and the temporary hold will automatically be removed from your account after a few days. The number of days can vary depending on the region or card issuer. Check with your financial institution for details on how long it takes for them to remove the temporary hold.

● How and when will I be billed for Univision NOW?

Your first charge occurs at the time you register. If you started your subscription as a free trial, we will charge you the following billing period on the date your free trial ends. As long as your subscription remains active, you will be charged on the same day of the month you signed up on, unless it is on a date that does not occur in a given month in which case you will billed on the prior day. For example, if you sign up for a monthly subscription plan on March 31st you will be charged on April 30th.

See our Terms of Use for more detail.

● Is my credit card information secure?

We use administrative, technical, and physical safeguards to protect your payment information and adhere to the payment card industry data security standards to protect your credit card data.

● How do I update my email or reset my password?

To update your e-mail, click on "My Account" and then click on "'Profile". Enter your new email address and then click "Update".

To reset your password, click on "My Account" and then click on "Profile". Enter your new password and then click "Update".

● How do I login if I forgot my username or password?

For assistance retrieving your username, please contact customer support by clicking the "Help" link.

To retrieve your password, click on the 'forgot my password' link on the login page of the app or the www.UnivisionNOW.com website. A temporary password will be emailed to you so you can reset your password.

PRODUCT & FEATURES

● How do I start watching live TV?

Ensure that you're connected to the internet.

Sign into your Univision NOW account via the Univision NOW app or the www.UnivisionNOW.com website. Then select the channel you want to stream - Univision or UniMás - to start viewing live TV.

If you're using the app via your phone or tablet, make sure that "location services" is enabled, turned "on", so you receive a stream from your local market.

● How often will I need to login into Univision NOW?

On mobile devices you will stay logged in until you log out.

On PCs you will stay logged if you checked the "Remember Me" option until you logout or clear your browser setting/cache.

● What devices can I use to stream Univision NOW?

Univision NOW is currently available on the following devices with more coming soon.
- iPhone
- iPad
- Airplay
- Android phones
- Android tablets
- Desktop web

● Can I stream on multiple devices at one time? If so, how many?

Yes, you can stream Univision NOW on multiple devices. We allow 3 concurrent streams at any given time.

● Can I access my local station?

At the moment, we offer live streams from our New York, Los Angeles, Houston, Dallas, Chicago, and Miami stations to users in those cities. We're working to add more markets and those in cities other than New York, Los Angeles, Houston, Dallas, Chicago, and Miami can still watch network programming on Univision and UniMás live.

● Can I access my local station if I travel to another market/city?

The UnivisionNOW app is geo-based. Local station feeds are only available in their respective markets. For example, you cannot watch the Los Angeles station feed if you are in New York.

● When will my local station be available for streaming?

Currently, we only offer live streams from our New York, Los Angeles, Houston,Dallas, Chicago, and Miami stations. Stay tuned as we're working to add new stations to our lineup.

● What is 72 hour playback viewing?

72 hour playback viewing allows you to pause / rewind the live stream for up to 72 hours. Not all Univision and UniMás programming is available through the Univision NOW Service.

● What shows can I watch on demand viewing on Univision NOW?

Primetime programming from Univision and UniMás will be available for on demand viewing for 7 days after its original air date. Visit the "On Demand" section of Univision NOW for a complete listing of on demand programming. Not all Univision and UniMás programming is available through the Univision NOW Service.

● Why is some programming not available for live streaming, rewind or on demand on Univision NOW?

Due to licensing rights, certain shows that are offered on the Univision and UniMás broadcast networks are not available for Univision NOW live, via the rewind function or on demand streaming.

● Is closed captioning available?

Yes, closed captioning is available for live TV, 72 hour live playback viewing and on demand shows.

● Is Univision NOW be available in HD?

Yes.

● Where can I use this service?

You can use this service anywhere in the US with an internet connection with the exception of Puerto Rico.

● Do I need to be connected to the internet to watch?

Yes, an internet connection via WiFi or your cellular data plan is required to watch Univision NOW.

● Do you support AirPlay?

Yes, you can stream Univision NOW from your iOS devices to your Apple TV.

CUSTOMER SERVICE

● Who do I reach out to if I have a question about my account?

Customer support is available via chat and email (support@univisionnow.com), and can be accessed by clicking the "Help" link.

● How can I submit general feedback about Univision NOW?

We welcome your feedback about your Univision NOW experience. Please click the "Help" link to submit your feedback via email (support@univisionnow.com) or chat.

● How can I submit questions about Univision NOW?

If you have a question about Univision NOW, Please click the "Help" link to access chat or email support (support@univisionnow.com). We are happy to help answer your questions.

OTHER

● Can I gift a subscription?

We currently do not offer gift subscriptions, however, we are working to make this option available in the future.